Contact Manager Center - Collab

Contact Center Manager - Collab

Contact Center Manager integrates with Microsoft Dynamics CRM, combining the best capabilities of the contact center with CRM information. The result is an exceptional consumer experience.

Agents can manage customer calls, chat conversations and emails directly with Dynamics, where all information about the customer's interaction history is stored and displayed.

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Contact Center Manager - Collab

Activate new digital experiences

Dynamics links the best of CRM with the features of the Contact Center, managing to manage omnichannel interactions, consult KPIs, make call transfers, among others.

With Click to Dial functionality, agents are able to click on any CRM contact to make an immediate call.

Configuração e integração fácil

Easy setup and integration

Interface unificado que concilia todas as informações do cliente

Unified interface that reconciles all customer information

Experiência de utilização intuitiva

Intuitive user experience

Chamadas num só clique devido às funcionalidades Click to Dial

One-click calls due to Click to Dial features

Baseado em navegador web, acessível em qualquer lugar

Web browser-based, accessible anywhere

Functionalities

Unified interface that promotes efficiency

Unified interface that promotes efficiency

Contact Center Manager integrates with Microsoft Dynamics CRM, combining the best capabilities of the contact center with CRM information, all in the same interface.

Improve productivity and customer satisfaction

Agents do not need to switch platforms or spend time asking questions because they have all the information automatically.

Improve productivity and customer satisfaction
CC capabilities are just a click away

CC capabilities are just a click away

Agents are able to manage omnichannel interactions, consult KPIs, make call transfers and more. Due to Click to Dial, agents are able to click on any CRM contact to make an immediate call.

Take advantage of CRM Information

Customer history gives agents the ability to contextualize conversations, providing accurate and personalized customer support.

Take advantage of CRM Information
Synchronized with customer's journey

Synchronized with customer's journey

Call recordings and interaction details are automatically saved in Dynamics 365, providing useful statistical data for managing leads and monitoring the contact center.

Nubitalk ally of Microsoft Azure

CRM Dynamics and Contact Center Manager are accessible from any browser, anywhere. Nubitalk is Collab's cloud, supported by Microsoft Azure. The cloud implementation frees companies from maintenance costs. Collab uses WebRTC (web real-time communication) technology, so that any web browser can be converted into a mobile phone, allowing agents to work from any geographic point.

Want to know more about the solution? Request a demo