360º View of the Customer

 

Sharing centralized information, real-time sharing of Customer journey interactions: pre-sale, sale and after-sale, offering a 360º view of the sales cycle, management of opportunities, purchases, marketing actions, and others.

With centralized customer and business information, companies are able to make better decisions. It is vital to analyze your business and integrate all the surrounding parties, so that you can offer a distinct service at all stages of the sales cycle: from the moment the potential customer is browsing the e-commerce site, when the customer makes a purchase, and the after-sales service and customer support that you provide.

It all starts with a perspective, to get a view of the present in order to anticipate the future.

 

Gestão de Clientes

Customer Management

Serviço Pós-Venda

After Sales Service

E-commerce

E-commerce

360º View of the Customer Journey

E-Commerce

  • Monitoring and execution of the entire online sales process
  • Loading of customer lists, products, prices or stocks
  • Back office management
  • Synchronization of orders and order status. Creation of content pages, articles and landing pages for specific campaigns
  • Management of key performance indicators (KPIs) with dashboards
  • Control of the main products sold, sales volumes and trend identification

Microsoft Dynamics 365 Sales

  • Identification of Marketing and Sales Qualified Leads - MQL and SQL leads
  • Monitoring of Accounts and Contacts
  • Opportunities, Proposals and Sales Pipeline
  • Analysis of sales activity, by individuals and teams
  • Sales and Billing History
  • Purchased/favourite products and services
  • Return History
  • Status of Delivery / Execution

Microsoft Dynamics 365 Customer Service

  • Customer service management, in the retention and after sales phases
  • Flow of resolution of cases, requests or complaints, adapted to work according to the objectives and reality of each company
  • Interconnected support with omnichannel features
  • Analysis of agents, control of incidents and work queues
  • Comprehensive view of the Customers journey

Do you want to know more about the Customer Management and E-commerce solution? Fill out the form to speak with our consultants!

Customer Management and E-Commerce - Contact Form