Services
Personalized services in the implementation, production and marketing of solutions
- ServicesPersonalized services in the implementation, production and marketing of solutions
- ServicesPersonalized services in the implementation, production and marketing of solutions
Hydra IT offers technological services that differ in essential factors for its Customers and for the success it has in all the projects it develops. A company with competences certified by Microsoft, with a team of consultants and programmers that, associated with its versatility and work methodology, allow us to successfully respond to a variety of project types , namely global implementation, version update projects, realization technological consultancy, development of training actions and support for implemented information systems.
Global Services
We follow the technological evolution and digital transformation that the world is experiencing, we are pioneers in Portugal in the implementation, both internally and for our Customers of Cloud solutions, maintaining our knowledge and skills in solutions installed locally, always respecting the option of each Customer and your own reality.
Hydra iT responds to all the challenges that technology and information systems can put. Covering all Microsoft solutions - Office 365, SharePoint, Dynamics 365 Business Central, Dynamics 365 Customer Engagement , Power BI, complementary Partner solutions and also the entire area of IT infrastructure and security, Hydra iT develops projects and provides support, which can be the only technological interlocutor of a company or organization.
Great adaptability
Fruit of the experience and knowledge of each sector of activity, the team of Hydra iT adapts and is highly versatile in accordance with the requirements of each project, company or business reality. From pre-sales to project delivery, the Hydra iT team's way of working is differentiated by its agility and speed of response, always at the side of each Customer.
Hydra iT's services cover the new technological trend of Cloud solutions and the installation of highly complex local infrastructures. We have an internal team and a network of Partners with specific solutions to respond to the level of all components that are part of the essence of a company's operation: servers, communications networks, work devices, Cloud services, security and tools of productivity.
Our specialization and experience in the area of Information Technologies guarantees a wide knowledge of technologies and a unique service
Global implementation of Solutions
The project implementation services for the solution follow an agile and effective methodology, focused on results and the satisfaction of our Customers. Depending on the complexity and customer needs, the implementation of projects follows the following steps:
Technology Consulting
The initial requirements analysis and project description. Hydra iT's team of consultants are experienced in implementing projects, knowing the reality of each specific business in each sector of activity.
Project Management
Permanent articulation of the project manager of the Hydra iT Team with the project manager of the Customer's team, ensuring smooth communication between the teams. It is the responsibility of the Hydra iT project manager to carry out the project plan (schedule) and monitor its execution, compliance with deadlines and budgets established.
Implementation
Solution configuration and functionality customization. It is also at this stage that users and the permission and access levels in the solution are configured.
Integration Development
It may be necessary to develop web services or implement connectors in order to synchronize information from the solution with other systems and platforms.
Data migration
Loading data in a new solution can be included in the scope of the project just by creating the data base (chart of accounts, customers, product and price lists, etc.) or we can also include the migration of the information history that exists in the company.
Professional Training
Key activity for the success of the projects implemented by Hydra iT. The training is carried out at the Customer with the key users directed to each area of the solution. Training is also carried out for the team that will be responsible for administering the system.
Follow-up at startup
After the completion of the training, the start date of the solution's operation is scheduled. During this time, Hydra iT consultants carry out on-site follow-up actions in the workplace for all users, in the first days of operating the solution, in order to enhance the adoption of the system and give maximum confidence to users in all the tasks they must perform.
Solution support
Upon completion of the project, Hydra iT guarantees the continuity of support to users through the execution of a support contract in the format of an hour bag. The Hydra iT support team guarantees maintenance: preventive, evolutionary and corrective of the solution. Customers with a support contract have access to the Customer Portal where they can open new support requests, interact with the Hydra iT team and consult the status of each order.
